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Frequently Asked Questions
Why am I having difficulties starting the Marix Webtop or opening AppLinks?
The most common symptom is that you click on the 'Oasis' or 'Sentinel' link and, after the popup login dialog, get a new window with a blank, yellow background with an animated image that says 'Loading, please wait...'. You should consider the following causes:
1. Firewall Filtering / Blocking: Some firewalls do not allow any Web traffic that is not a simple Web page (i.e, anything else is discarded). Marix Oasis and Sentinel use ports 80 (web traffic) and 443 (SSL-encrypted web traffic), much like a typical web-based shopping site. If you are having problems from a work or school computer, ask your network administrator for help. If you are having problems from your home computer, see if you are using a personal firewall (e.g. ZoneAlarm or Norton Personal Firewall). Try disabling personal firewall blockage of web traffic (ports 80 and 443).
2. Java Component Install: The first time you access an AppLink or log into the Webtop, Marix will install a Java component that prompts the user to grant certain permissions (a small dialog message). If the user is on a slow connection this component can take up to two minutes to download - the user may not wait long enough. Alternatively, the user may choose not to grant access to the software. Either way, the software never installs. A third possibility is that your firewall may not allow Java components to download or install. See the Firewall Filtering comments above.
3. Java and/or JavaScript Disabled: Some IT departments will explicitly disable Java and/or JavaScript extensions within the user's Internet browser; this is rare, but it does occur. Again, see your network administrator for help. For assistance with your Internet browser, see the Software Support page.
4. Java Plug-in Incompatibility or Java Not Installed: Users of Microsoft Internet Explorer need to use the default Microsoft Virtual Machine as opposed to the Sun Java Plug-in. See the document Java Plug-in Information for a complete overview with step-by-step directions on disabling the Java Plug-in with Microsoft Internet Explorer.
Why can't I print?
First, ensure that your have installed the freely available Adobe Acrobat Reader on your computer. Marix uses the locally installed Acrobat Reader to print remote application output to your local printer.
Second, ensure that you can print a test page from your local computer to your local printer. See your local computer's print setup for details on how to print a test page.
Finally, try creating a simple Microsoft Word document on your Marix Webtop and then print from there. If that works, then try printing the document that failed previously. Sometimes there is a delay setting up the remote printer when loading your document. This delay may be longer when loading a large document.
What if I don't want to print through Adobe Acrobat?
If you have a common printer type (e.g. HP LaserJet) you can disable the default printing method which uses Adobe Acrobat reader on the local computer. After launching the Marix Webtop, click on the Account button in the File Manager's toolbar (above your listing of files in the Webtop). Uncheck the checkbox labelled 'PDF printing'. Note that PDF printing works only with Microsoft Windows client computers.
My file will partially print and then give me an ERROR: Timeout error, part way through printing. What can I do? Try the following:
Lower the printing resolution on your printer to reduce the number of pixels sent to the printer.
1. Click on the printer Properties button.
2. On the layout tab, click on Advanced.
3. Under Graphic -> Print Quality, select a lower resolution.
View image of steps
Do I lose my work if my browser crashes?
Productivity applications started from the Oasis Webtop are configured to be Always Resumable, or Resumable Until Log Out and continue to run if your browser or local computer crashes. Simply restart and log in to Marix again; a clock image appears on the icons for the applications that are still running and are resumable.
AppLinks are accessed with applications that are configured as Not Resumable, which means that the application will automatically exit when you close your browser window or if the browser crashes. If you temporarily lose your network connection, try just clicking the open button on the View AppLink page to re-open the last AppLink document - any changes you previously saved will be intact.
When I click on a program icon or document link, an error message appears. What should I do?
Try logging out of your Webtop, closing all of your open browser windows and then re-logging into your Webtop (Oasis). If you still see the same error message, try the same steps from a different computer. If you still see the same error message, then record the exact error message and contact your system administrator.
After uploading an MS Excel file (*.xls) file to Oasis, the macros are not working. What can I do to make my macros function again?
Macros that were created in another environment and then uploaded to Oasis, will need to be reset.
In the Oasis Excel spreadsheet, go to Tools >> Macro >> Marcros >> then select the macro name and click the Options button. The shortcut key will still be in the macro, but needs to be reset. Click the OK button. The macro shortcut will now work in the Marix environment.
Why do Microsoft PowerPoint slides display strange colors when opened in an AppLink?
The diagram background has a mottled green color, even though the document background is displayed correctly when I use the MS PowerPoint application from my Marix Webtop Marix account (instead of viewing through AppLink).
This occurs because of the way AppLink opens the application. AppLink custom fits the screen size so that the HTML window fits within the available screen space, minus the HTML window borders/titlebar, minus the Windows 2000/XP taskbar. The resulting RDP session's screen size is not an isometric scaling of 1024x768 (or 800x600). The resulting image scaling is, of course, distorted by the 8-bit color limitation of RDP. This is the same effect we see with MS Visio diagrams when not in full screen mode.
The solution is to run the slideshow in full screen mode. Your PowerPoint presentations will look very close to normal, unless you have embedded rich-color illustrations or color photographs.
Why can't I retrieve web documents from within Marix-hosted applications?
If you are working in the Marix Webtop and you click on a URL (hyperlink) embedded within a document, the application may try to load the remote webpage into server-side instance of MS Internet Explorer. In some cases, like Microsoft Word, the application itself will attempt to display the web document. For security reasons, the Marix-hosted productivity applications are prevented from browsing web locations outside of the Marix network.
Why doesn't my mouse-wheel work within Marix-hosted applications?
This is a current limitation with the technology and will be corrected in a future release.
How do I correct a mismatch of work/home screen resolutions?
I read my e-mails at home but forgot to exit outlook. At work my screen would not go to full screen without logging out and back in.
This issue occurs when your home computer's screen resolution does not match the resolution of your work/school computer. One of the limitations of Microsoft RDP (the protocol that brings your remote Windows applications into your browser) is that it is not resizable. If Outlook was 'stuck' on your home computer at 800x600 and you logged in at work with a screen resolution of 1024x768 you were stuck at 800x600. The solution is to simply log out of your Marix Webtop and then log back in.
Why can't I retrieve applications that I have minimized?
If you are working in the Marix Webtop and you minimize an application (not the outer window, but the application window), you can't get back into the minimized item; all you see if the empty blue background of the outer window.
The minimized application window may be hiding behind the windows task bar. To get at these items you will need to hide your taskbar to see the minimized items. To hide the Windows task bar, right click on the task bar and select properties. Check the auto hide box and click OK. You can also drag-and-drop the taskbar downwards temporarily to see the minimized application window.
Can I use Marix Oasis-hosted Outlook and Marix Perimeter at the same time?
Perimeter is designed to work with client side Outlook. However, if you are running Marix hosted Outlook, and you also have the Marix Synchronizer, you may save the AttachLink HTML onto your local hard drive; opening the AttachLink HTML file locally will allow Perimeter to run normally.
If you do not have the Marix Synchronizer, you cannot access AttachLinks from the Marix hosted Outlook session.
Here are the full steps for saving the AttachLink to you local hard drive:
Note: Saving locally ONLY works if you have the Marix Synchronizer.
1. Open your email and click on the AttachLink.html attachment.
2. Click "Save it to disk".
3. Navigate to your save location or click the Desktop icon to save on your local desktop. (Do not save the HTML file on your Marix webtop.)
4. Click the Save button.
5. Locate the local copy of the AttachLink html file and open it. You will now have Perimeter access to your attachment.
How do I open WordPerfect documents (*.wpd)?
If the user has MS Word™ as an application on their Marix Oasis Webtop, Word Perfect files with the extension *.wpd will open with MS Word when the file is opened from the drop-down or the URL link for the file name is clicked.
If the user has ONLY Star Office Applications on their Oasis webtop, files with the extension *wpd cannot be opened.
I am reviewing several Star Office documents. When I click on two documents quickly in succession, I sometimes get this error: "can not open document". What is happening?
If you try to open a second document before the application has completed shutting down from the first window, you may see this error. Please allow the first document to close or fully load before selecting the next Star Office document. This can also happen when you are closing a StarOffice application and try to launch another before the previous application has closed.
Can I embed application links into a document or an AppLink that will be viewed by Star Office applications?
Marix Star Office Writer is currently able to handle embedded PowerPoint slides. To include the equivalent of MS OLE-embedded spreadsheet charts, replace the charts with JPGs.
Star Office Writer does not support inclusion of Excel links.
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